•The newest
technologies are direct deposit of payroll, on-line bill payment and telephone
transfers
•The
technology for paying bills, whether by computer or telephone, is infinitely
more sophisticated than anything on the market a few years ago
•In 1980s were
the days of “stone age” technology because of technology choices for accessing
services were limited
•For home
banking, greater demands on consumers and expanding need for information, it’s
services are often categorized as basic, intermediate and advanced
Basic
services
•These are
related to personal finance
•The evolution
of ATM machines from live tellers and now to home banking
•The ATM
network has with banks and their associations being the routers and the ATM
machines being the heterogeneous computers on the network.
•This
interoperable network of ATMs has created an interface between customer and
bank that changed the competitive dynamics of the industry. See in next figure
•Increased ATM
usage and decrease in teller transactions
•The future of
home banking lies with PC’s
Intermediate
Services
•The problem
with home banking in 1980 is, it is expensive service that requires a PC, a
modem and special software
•As the
equipment becomes less expensive and as bank offers broader services, home
banking develop into a comprehensive package that could even include as
insurance entertainment
•Consider the
computerized on-line bill-payment system
•It never
forgets to record a payment and keeps track of user account number, name,
amount and the date and we used to instruct with payment instructions. See in
Fig;
Advanced
Services
•The goal of
advanced series is to offer their on-line customers a complete portfolio of
life, home, and auto insurance along with mutual funds, pension plans, home
financing, and other financial products
•The Figure
explains the range of services that may well be offered by banks in future
•The services
range from on-line shopping to real-time financial information from anywhere in
the world
•In short,
home banking allows consumers to avoid long lines and gives flexibility
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